Overview: 

The work of Hospitality Ambassador includes performing full range of support of Company operations. The image and facility maintenance of the lounge is crucial to our business; maintaining a first-class atmosphere and image at all times makes a lasting impression on our guests.

Hospitality Ambassadors will be paid at a rate of $15.00 per hour. Team members in this position will be eligible for all Company benefit and incentive programs, including but not limited to: Cash tips, paid time off (PTO) accrual, a parking or transportation stipend, health, dental and vision insurance programs, a 401(k) retirement program, weekly and monthly perfect attendance bonuses and performance incentives.

COMPENSATION AND BENEFITS:

• Compensation Range : Starts at $15hr
• Parking for qualifying associates and managers and discounted monthly MARTA cards for all employees.
• Paid Holidays
• Health insurance options with a choice of physicians and prescription drug coverage for employees, their spouses, and their dependents
• Dental and Vision insurance options that offer a choice of service providers
• A 401(k) retirement supplement plan with qualifying employees receiving funds from NCM to match their individual contribution
• Employee life and accidental death insurance coverage in an amount equal to your annual salary with an option for you to add additional coverage of up to 4 times your base salary
• Spouse and Child life insurance options
• Short and Long Term Disability Insurance
• Personal Accident Insurance

Essential Duties and Responsibilities:

The following list is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities in support of Company operations. The duties of a Hospitality Ambassador include but are not limited to:

• Greets guests as the enter and depart the lounge
• Ensures clubroom and other specified areas are kept in a clean and orderly condition. Sees that clubroom and facilities are cleaned and maintained to ensure customer satisfaction and compliance with sanitation regulations.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, including picking up trash, washing dirty dishes.
• Restocking of buffet supplies, including chaffing dishes, crock pots, trays, coffee cups, glasses, etc. in all service areas and other work areas so that health standards are met.
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners/shampooers.
• Empty wastebaskets, and transport other trash and waste to disposal areas.
• Restrooms clean and disinfect sinks, countertops, toilets, mirrors, floors, etc. Replenishes bathroom supplies, polishes metalwork, including fixtures and fittings.
• Floors swept, mopped/vacuumed, using brooms, mops and vacuum cleaners.
• Clears tables as guests finish food and drinks, clean and disinfects tables in a timely manner as guests depart
• Clean kitchen areas disinfecting sinks, countertops, tables, chairs, refrigerators, etc.
• Dust furniture, fixtures, equipment, and partitions.
• Empties trash wastebaskets and recyclables and transports to disposal area.
• Washes walls and woodwork, cleans windows, door panels, partitions and windowsills, etc.
• Cleans, portions, and cuts/peels various foods to prepare for serving.
• Serves guests in the buffet area ensures everything is properly labelled and recorded on HAACP log 2
• Prepares and serves variety of beverages, such as coffee, tea, and soft drinks as well as alcoholic drinks.
• Carries food supplies, equipment, and utensils to and from storage and work areas.
• Stores food in designated containers and storage areas to prevent spoilage. Keeps buffet stocked to assist the buffet attendant.
• Interacting with airline passengers via premier clubroom/bar environment in a professional and pleasant manner.
• Meets passenger needs through courteous customer service skills.
• Monitors number of alcoholic beverages served to passengers and alert management to potential problems.

Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

• Has knowledge of commonly used concepts, practices, and procedures within the hospitality field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Ability to cooperate with peers, customers, and supervisors of diverse nature who may hold divergent views.
• Must be able to stand during entire scheduled shift.
• Ability to handle the stress of a fast-paced work shift up to 10 hours.
• Ability to read and interpret basic documents and comply with all company policies and procedures.
• Ability to effectively present information in one-on-one and group settings to passengers, customers and other team members of the Company.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule forms.
• Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, and walk.
• Must be able to lift 40 pounds, 40 inches high without the aid of another person.
• Must be able to push/pull 120 pounds with the assistance of a wheeled cart.
• Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment.
• Ability to follow all lawful safety and health regulations.
• Personal appearance and grooming that will present a favorable corporate and customer image.
• Report to work on a regular and timely basis.

Certificates, Licenses, Registrations:

• Must be able to pass and obtain security background check and clearance to work in airport environment.
• Pass and maintain all necessary licenses and certifications as applicable by law.
• Maintain current city and state approved badges and permits, as applicable.
• Adhere to all local and state health department and other state agency regulations.