Overview:
The work of Hospitality Ambassador includes performing full range of support of Company operations. The image and facility maintenance of the lounge is crucial to our business; maintaining a first-class atmosphere and image at all times makes a lasting impression on our guests.
Hospitality Ambassadors will be paid at a rate of $15.00 per hour. Team members in this position will be eligible for all Company benefit and incentive programs, including but not limited to: Cash tips, paid time off (PTO) accrual, a parking or transportation stipend, health, dental and vision insurance programs, a 401(k) retirement program, weekly and monthly perfect attendance bonuses and performance incentives.
COMPENSATION AND BENEFITS:
- Compensation Range : Starts at $15hr
- Parking for qualifying associates and managers and discounted monthly MARTA cards for all employees.
- Paid Holidays
- Health insurance options with a choice of physicians and prescription drug coverage for employees, their spouses, and their dependents
- Dental and Vision insurance options that offer a choice of service providers
- A 401(k) retirement supplement plan with qualifying employees receiving funds from NCM to match their individual contribution
- Employee life and accidental death insurance coverage in an amount equal to your annual salary with an option for you to add additional coverage of up to 4 times your base salary
- Spouse and Child life insurance options
- Short and Long Term Disability Insurance
- Personal Accident Insurance
Essential Duties and Responsibilities:
The following list is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities in support of Company operations. The duties of a Hospitality Ambassador include but are not limited to:
- Greets guests as the enter and depart the lounge
- Ensures clubroom and other specified areas are kept in a clean and orderly condition. Sees that clubroom and facilities are cleaned and maintained to ensure customer satisfaction and compliance with sanitation regulations.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, including picking up trash, washing dirty dishes.
- Restocking of buffet supplies, including chaffing dishes, crock pots, trays, coffee cups, glasses, etc. in all service areas and other work areas so that health standards are met.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners/shampooers.
- Empty wastebaskets, and transport other trash and waste to disposal areas.
- Restrooms clean and disinfect sinks, countertops, toilets, mirrors, floors, etc. Replenishes bathroom supplies, polishes metalwork, including fixtures and fittings.
- Floors swept, mopped/vacuumed, using brooms, mops and vacuum cleaners.
- Clears tables as guests finish food and drinks, clean and disinfects tables in a timely manner as guests depart
- Clean kitchen areas disinfecting sinks, countertops, tables, chairs, refrigerators, etc.
- Dust furniture, fixtures, equipment, and partitions.
- Empties trash wastebaskets and recyclables and transports to disposal area.
- Washes walls and woodwork, cleans windows, door panels, partitions and windowsills, etc.
- Cleans, portions, and cuts/peels various foods to prepare for serving.
- Serves guests in the buffet area ensures everything is properly labelled and recorded on HAACP log 2
- Prepares and serves variety of beverages, such as coffee, tea, and soft drinks as well as alcoholic drinks.
- Carries food supplies, equipment, and utensils to and from storage and work areas.
- Stores food in designated containers and storage areas to prevent spoilage. Keeps buffet stocked to assist the buffet attendant.
- Interacting with airline passengers via premier clubroom/bar environment in a professional and pleasant manner.
- Meets passenger needs through courteous customer service skills.
- Monitors number of alcoholic beverages served to passengers and alert management to potential problems.
Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.
- Has knowledge of commonly used concepts, practices, and procedures within the hospitality field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Ability to cooperate with peers, customers, and supervisors of diverse nature who may hold divergent views.
- Must be able to stand during entire scheduled shift.
- Ability to handle the stress of a fast-paced work shift up to 10 hours.
- Ability to read and interpret basic documents and comply with all company policies and procedures.
- Ability to effectively present information in one-on-one and group settings to passengers, customers and other team members of the Company.
- Ability to interpret instructions furnished in written, oral, diagram, or schedule forms.
- Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, and walk.
- Must be able to lift 40 pounds, 40 inches high without the aid of another person.
- Must be able to push/pull 120 pounds with the assistance of a wheeled cart.
- Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment.
- Ability to follow all lawful safety and health regulations.
- Personal appearance and grooming that will present a favorable corporate and customer image.
- Report to work on a regular and timely basis.
Certificates, Licenses, Registrations:
- Must be able to pass and obtain security background check and clearance to work in airport environment.
- Pass and maintain all necessary licenses and certifications as applicable by law.
- Maintain current city and state approved badges and permits, as applicable.
- Adhere to all local and state health department and other state agency regulations.